Privacy Policy
How we collect, use, and protect your personal information when you shop with us.
Last updated: March 2026At Cellco, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from us.
By using our website or placing an order, you agree to the terms outlined in this policy. If you have any questions, you are welcome to contact us directly at info@cellco.co.za.
Information We Collect
- Full name
- Email address
- Phone number
- Delivery and billing address
- Payment information (processed securely)
- IP address and browser type
- Pages visited and time spent
- Device type and operating system
- Referring website or source
- Order and transaction history
How We Use Your Information
We use the information we collect to process and fulfil your orders, send order confirmations and delivery updates, and communicate with you about your purchase or any enquiries you submit.
Your information also helps us improve our website and shopping experience, prevent fraud and protect the security of our platform, and comply with applicable South African legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to provide you with the best possible experience at Cellco.
Information Sharing
We may share your information with trusted third parties only where necessary to fulfil your order or operate our business. This includes our courier and logistics partners for the purpose of delivering your device, and our payment providers to process transactions securely.
We may also share information if required to do so by South African law or in response to a valid legal request from authorities. All third-party service providers are required to keep your information confidential and use it only for the specific purpose for which it was shared.
Cookies and Tracking
Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and help us understand how visitors use our site.
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of our website. By continuing to use our site, you consent to our use of cookies.
How We Protect Your Data
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse.
All payment transactions are processed through secure, encrypted payment gateways. We do not store full payment card details on our servers. While we take every reasonable precaution, no online transmission is 100% secure and we cannot guarantee absolute security.
Your Rights Under POPIA
Right to Access
Request a copy of the personal information we hold about you
Right to Correct
Ask us to update or correct inaccurate information
Right to Delete
Request deletion of your personal data where applicable
Right to Object
Object to processing of your data in certain circumstances
Right to Opt Out
Unsubscribe from marketing communications at any time
Right to Complain
Lodge a complaint with the Information Regulator of South Africa
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. We encourage you to review this policy periodically.
Privacy Questions or Concerns?
Reach out and we will respond as soon as possible.