Cell.co Terms and Conditions

1. 12-Month Warranty Coverage

This warranty ensures that your device will function as intended under normal usage conditions. Our warranty covers:

• Manufacturing defects in materials and workmanship
• Hardware malfunctions not caused by user damage
• Software issues related to the original device configuration
• Battery defects (if found to be manufacturing-related)

2. Warranty Exclusions

The warranty does not cover any damage caused by the client, including but not limited to:

• Accidental drops resulting in cracked screens or damaged casings
• Water or liquid damage caused by client negligence
• Damage due to improper use, handling, or unauthorized repairs
• Normal wear and tear from regular usage
• Damage from exposure to extreme temperatures
• Modifications or jailbreaking of the device software

3. Client Responsibility

As a valued customer, you are responsible for:

• Using the device according to manufacturer guidelines
• Protecting the device from physical damage
• Keeping your proof of purchase safe for warranty claims
• Backing up your personal data regularly

Important: Any repairs or replacements required due to client-caused damage will be charged to the client in full.

4. Warranty Claim Process

To make a warranty claim, you must:

1. Provide proof of purchase - Keep your receipt or invoice safe
2. Contact our support team - Describe the issue you're experiencing
3. Device assessment - Devices will be assessed by Cell.co and Retail to determine whether the damage is covered under warranty
4. Resolution - If covered, we'll repair or replace your device at no cost

5. No Refunds Policy

Clients may only make claims under the applicable 12-month warranty policy as described above. This policy ensures fair pricing and allows us to provide quality devices at competitive rates.

6. Warranty Limitations

Please note the following important limitations:

• Non-transferable: This warranty applies only to the original purchaser
• Normal wear and tear: Not covered unless found to be defective due to manufacturing issues
• Consumable parts: Batteries are only covered if found to be defective due to manufacturing issues
• Geographic limitations: Warranty service available within our service area only

7. Website Terms of Use

Acceptable Use

When using our website, you agree to:

• Provide accurate information when making inquiries or purchases
• Not attempt to compromise website security or functionality
• Respect intellectual property rights
• Use the site for legitimate business purposes only

Product Information

While we strive for accuracy, product specifications and prices may change without notice. All sales are subject to device availability.

8. Privacy and Data Protection

We are committed to protecting your privacy:

• Personal information is collected only for order processing and support
• We do not sell or share your data with third parties
• Device data is securely wiped during warranty service
• You have the right to request deletion of your personal data

9. Trade-In Terms

Our trade-in program offers:

• Fair market value assessment for your current device
• Secure data wiping and environmentally responsible disposal
• Credit towards new device purchases
• Trade-in values subject to device condition assessment

Trade-in offers are valid for 7 days from assessment date.

10. Contact Information