Refund Policy
Your satisfaction matters to us. Here is exactly how we handle returns and refunds, in plain language.
Who Qualifies for a Refund
7-Day Window
You have 7 days from the date of purchase, or from the date you received the device, to submit a refund request. Requests made after this window will not be eligible.
Proof of Purchase Required
To process a refund, you must provide valid proof of purchase along with a clear explanation of the issue. This helps us resolve your request as quickly as possible.
What Qualifies and What Does Not
How to Request a Refund
Contact Us Within 7 Days
Reach out via email or WhatsApp within the 7-day grace period. Include your order details, a description of the issue, and photos where applicable.
Return the Device
Return the device in its original condition, including all original packaging, accessories, and your invoice. Devices returned incomplete may not qualify.
Inspection and Assessment
Cellco reserves the right to inspect and test the device before approving any refund request. This process typically takes 1 to 2 business days.
Refund Processed
Approved refunds will be processed via the original payment method. Processing times may vary depending on your bank or payment provider.
Original Payment Method
All approved refunds are returned via the same payment method used at checkout. EFT refunds may take 3 to 5 business days to reflect in your account.
Important: Cellco reserves the right to decline refund requests that do not meet the above requirements. All refund decisions are subject to device inspection by our team.
Have a Refund Query?
Get in touch and we will sort it out as quickly as possible.