Terms of service
Cellco
Terms & Conditions
The terms that apply when you use our website or purchase a device from us. Please read these carefully.
Last updated: March 2026These Terms and Conditions ("Terms") govern your use of the Cellco website and your purchase of any product from us. Cellco is operated by Cellco and Retail (Pty) Ltd, a company registered in South Africa, trading as Cellco ("Cellco", "we", "us", or "our").
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase from us. If you have any questions, contact us at info@cellco.co.za.
Who We Are
Cellco is a South African online retailer specialising in graded, pre-owned Apple devices including iPhones, iPads, MacBooks, Apple Watches, and AirPods. Every device sold by Cellco is inspected, tested, and graded before being listed for sale.
We are based in Johannesburg, South Africa, and ship nationwide. Cellco is not affiliated with, endorsed by, or sponsored by Apple Inc. "Apple", "iPhone", "iPad", "MacBook", "Apple Watch", and "AirPods" are trademarks of Apple Inc.
Eligibility
To purchase from Cellco, you must be at least 18 years old, or have the consent of a parent or legal guardian. By placing an order, you confirm that the information you provide is accurate, current, and complete, and that you have the legal capacity to enter into this agreement.
Products, Grading & Pricing
All devices listed on our website have been tested and assigned a condition grade. Grade descriptions are provided on each product page and are intended to give you an honest, accurate picture of the device's cosmetic and functional condition prior to purchase.
We make every reasonable effort to ensure that prices and product descriptions on our website are accurate. However, errors may occasionally occur. If we discover a pricing or listing error after you have placed an order, we will contact you before processing the order, and you will have the option to confirm the order at the correct price or cancel it for a full refund.
Product images are for illustrative purposes. Due to the nature of pre-owned devices, the exact unit you receive may show minor cosmetic variation consistent with its stated grade.
Orders & Payment
An order is only confirmed once payment has been successfully received and processed. We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.
Where available, Cellco offers buy-now-pay-later options through third-party providers such as Payflex. Any such facility is governed by that provider's own terms and conditions, which are separate from these Terms. Cellco is not responsible for the approval decisions, repayment terms, or conduct of third-party payment providers.
- All prices listed are in South African Rand (ZAR) and include VAT where applicable
- Payment must be received in full before a device is dispatched
- We reserve the right to verify payment and identity details before fulfilling an order
Delivery
We aim to dispatch orders promptly and deliver nationwide across South Africa using reputable courier partners. Estimated delivery timeframes are provided at checkout and on our Shipping Policy page, but are not guaranteed and may be affected by courier delays outside of our control.
Risk in a device passes to you once it has been delivered to the address provided at checkout. It is your responsibility to ensure that the delivery address and contact details provided are correct and that someone is available to receive the parcel.
Returns, Refunds & Warranty
Returns and refunds are governed by our separate Refund Policy, which forms part of these Terms. In summary, you may request a refund within 7 days of purchase or delivery, subject to proof of purchase and the device being returned in its original condition.
7-Day Refund Window
Covers eligible returns such as undisclosed defects or damage on arrival. Full details are set out in our Refund Policy.
90-Day Warranty
Separately from the refund window, every device is backed by a 90-day in-house warranty covering genuine faults that arise after purchase, for repair or replacement at our discretion.
The warranty does not cover damage caused by misuse, accidental damage, liquid damage, unauthorised repairs, or normal wear and tear consistent with the device's stated grade. Cellco reserves the right to inspect any device before approving a warranty repair, replacement, or refund.
Acceptable Use of Our Website
You agree to use our website only for lawful purposes. You may not use our website to transmit harmful code, attempt unauthorised access to our systems, scrape or harvest data, or engage in any activity that could damage, disable, or impair our website's functionality.
Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Cellco or its licensors and is protected by South African and international copyright and trademark law. You may not reproduce, distribute, or use any content from our website for commercial purposes without our prior written consent.
Limitation of Liability
To the fullest extent permitted by South African law, Cellco's total liability to you arising out of or in connection with any order shall not exceed the amount paid for the relevant device. Cellco shall not be liable for any indirect, incidental, or consequential loss, including loss of data, profits, or business opportunity.
Nothing in these Terms is intended to limit any right or protection you have under the Consumer Protection Act 68 of 2008 or any other applicable South African consumer legislation that cannot lawfully be excluded.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA). By using our website, you consent to the practices described in that policy.
Changes to These Terms
Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the South African courts.
Questions About These Terms?
Reach out and we will get back to you as soon as possible.