Refund policy
#cc-refund, #cc-refund *, #cc-refund *::before, #cc-refund *::after {
box-sizing: border-box;
font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
-webkit-font-smoothing: antialiased;
}
#cc-refund {
--ink: #1d1d1f;
--mid: #6e6e73;
--ghost: #aeaeb2;
--rule: #e8e8ed;
--bg: #f5f5f7;
--white: #ffffff;
--accent:#e8192c;
--green: #1a7f3c;
--green-bg: #eaf7ee;
--green-rule: #c5e8d0;
--red: #b3261e;
--red-bg: #fdecec;
--red-rule: #f3c6c4;
--amber-bg: #fff7e8;
--amber-rule: #f0dca8;
max-width: 880px;
margin: 0 auto;
padding: 48px 24px 80px;
color: var(--ink);
}
#cc-refund a { color: inherit; text-decoration: none; }
#cc-refund ul, #cc-refund li { list-style: none; margin: 0; padding: 0; }
/* ── HEADER ── */
#cc-refund .rf-head { margin-bottom: 32px; }
#cc-refund .rf-eyebrow {
font-size: 12px;
font-weight: 700;
letter-spacing: .08em;
text-transform: uppercase;
color: var(--accent);
margin-bottom: 10px;
}
#cc-refund .rf-title {
font-size: clamp(28px, 4vw, 38px);
font-weight: 800;
letter-spacing: -.03em;
margin-bottom: 10px;
line-height: 1.1;
}
#cc-refund .rf-sub {
font-size: 15px;
color: var(--mid);
line-height: 1.6;
max-width: 58ch;
}
/* ── GRACE PERIOD STAT BANNER ── */
#cc-refund .rf-stat {
display: flex;
align-items: center;
gap: 20px;
background: var(--ink);
border-radius: 18px;
padding: 26px 28px;
margin-bottom: 44px;
}
#cc-refund .rf-stat-icon {
width: 52px; height: 52px;
border-radius: 50%;
background: rgba(255,255,255,.1);
display: flex; align-items: center; justify-content: center;
flex-shrink: 0;
}
#cc-refund .rf-stat-icon svg { width: 24px; height: 24px; stroke: #fff; fill: none; }
#cc-refund .rf-stat-num {
font-size: 30px;
font-weight: 800;
color: #fff;
letter-spacing: -.02em;
line-height: 1;
}
#cc-refund .rf-stat-label {
font-size: 13px;
font-weight: 600;
color: rgba(255,255,255,.7);
margin-top: 2px;
}
#cc-refund .rf-stat-sub {
font-size: 12.5px;
color: rgba(255,255,255,.5);
margin-top: 2px;
}
/* ── SECTION ── */
#cc-refund .rf-section { margin-bottom: 44px; }
#cc-refund .rf-section:last-of-type { margin-bottom: 0; }
#cc-refund .rf-section-head {
display: flex;
align-items: center;
gap: 12px;
margin-bottom: 18px;
}
#cc-refund .rf-icon {
width: 38px; height: 38px;
border-radius: 10px;
background: var(--bg);
border: 1px solid var(--rule);
display: flex; align-items: center; justify-content: center;
flex-shrink: 0;
}
#cc-refund .rf-icon svg { width: 18px; height: 18px; stroke: var(--ink); fill: none; }
#cc-refund .rf-section-title {
font-size: 19px;
font-weight: 700;
letter-spacing: -.015em;
}
/* ── ELIGIBILITY CARDS (window + proof) ── */
#cc-refund .rf-elig-grid {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 14px;
}
#cc-refund .rf-elig-card {
background: var(--bg);
border: 1px solid var(--rule);
border-radius: 14px;
padding: 20px 20px 22px;
}
#cc-refund .rf-elig-card-title {
font-size: 14px;
font-weight: 700;
color: var(--ink);
margin-bottom: 8px;
}
#cc-refund .rf-elig-card-text {
font-size: 13px;
color: var(--mid);
line-height: 1.65;
}
/* ── CONDITIONS: ELIGIBLE / NOT ELIGIBLE ── */
#cc-refund .rf-cond-grid {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 14px;
}
#cc-refund .rf-cond-card {
border-radius: 16px;
padding: 20px 20px 22px;
border: 1px solid var(--rule);
}
#cc-refund .rf-cond-card.yes { background: var(--green-bg); border-color: var(--green-rule); }
#cc-refund .rf-cond-card.no { background: var(--red-bg); border-color: var(--red-rule); }
#cc-refund .rf-cond-title {
display: flex;
align-items: center;
gap: 8px;
font-size: 14px;
font-weight: 700;
margin-bottom: 14px;
}
#cc-refund .rf-cond-card.yes .rf-cond-title { color: var(--green); }
#cc-refund .rf-cond-card.no .rf-cond-title { color: var(--red); }
#cc-refund .rf-cond-title svg { width: 18px; height: 18px; flex-shrink: 0; }
#cc-refund .rf-cond-card ul { display: flex; flex-direction: column; gap: 10px; }
#cc-refund .rf-cond-card li {
display: flex;
align-items: flex-start;
gap: 9px;
font-size: 13px;
line-height: 1.5;
color: var(--ink);
}
#cc-refund .rf-cond-card li svg {
width: 14px; height: 14px;
flex-shrink: 0;
margin-top: 2px;
}
#cc-refund .rf-cond-card.yes li svg { stroke: var(--green); }
#cc-refund .rf-cond-card.no li svg { stroke: var(--red); }
/* ── PROCESS STEPS ── */
#cc-refund .rf-steps { display: flex; flex-direction: column; gap: 14px; }
#cc-refund .rf-step {
display: flex;
gap: 16px;
padding: 20px;
border: 1px solid var(--rule);
border-radius: 14px;
background: var(--white);
}
#cc-refund .rf-step-num {
width: 32px; height: 32px;
border-radius: 50%;
background: var(--ink);
color: #fff;
font-size: 13px;
font-weight: 700;
display: flex; align-items: center; justify-content: center;
flex-shrink: 0;
}
#cc-refund .rf-step-body { flex: 1; }
#cc-refund .rf-step-title {
font-size: 14px;
font-weight: 700;
color: var(--ink);
margin-bottom: 5px;
}
#cc-refund .rf-step-text {
font-size: 13px;
color: var(--mid);
line-height: 1.6;
}
/* ── PAYMENT METHOD CALLOUT ── */
#cc-refund .rf-payment {
display: flex;
align-items: flex-start;
gap: 14px;
background: var(--bg);
border: 1px solid var(--rule);
border-radius: 14px;
padding: 20px 22px;
margin-top: 14px;
}
#cc-refund .rf-payment-icon {
width: 36px; height: 36px;
border-radius: 50%;
background: var(--white);
border: 1px solid var(--rule);
display: flex; align-items: center; justify-content: center;
flex-shrink: 0;
}
#cc-refund .rf-payment-icon svg { width: 16px; height: 16px; stroke: var(--ink); fill: none; }
#cc-refund .rf-payment-title { font-size: 13.5px; font-weight: 700; color: var(--ink); margin-bottom: 3px; }
#cc-refund .rf-payment-text { font-size: 13px; color: var(--mid); line-height: 1.6; }
/* ── IMPORTANT WARNING NOTE ── */
#cc-refund .rf-warning {
display: flex;
gap: 12px;
align-items: flex-start;
background: var(--amber-bg);
border: 1px solid var(--amber-rule);
border-radius: 14px;
padding: 18px 20px;
margin-top: 24px;
}
#cc-refund .rf-warning svg { width: 18px; height: 18px; stroke: #8a6116; fill: none; flex-shrink: 0; margin-top: 1px; }
#cc-refund .rf-warning-text { font-size: 13px; color: #6b4a10; line-height: 1.65; }
#cc-refund .rf-warning-text strong { font-weight: 700; }
/* ── CONTACT BLOCK ── */
#cc-refund .rf-contact {
margin-top: 52px;
padding-top: 40px;
border-top: 1px solid var(--rule);
text-align: center;
}
#cc-refund .rf-contact-title {
font-size: 22px;
font-weight: 800;
letter-spacing: -.02em;
margin-bottom: 6px;
}
#cc-refund .rf-contact-sub {
font-size: 14px;
color: var(--mid);
margin-bottom: 28px;
}
#cc-refund .rf-contact-grid {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 12px;
max-width: 620px;
margin: 0 auto;
}
#cc-refund .rf-contact-card {
display: flex;
flex-direction: column;
align-items: center;
gap: 10px;
padding: 22px 16px;
border: 1px solid var(--rule);
border-radius: 16px;
background: var(--white);
transition: border-color .15s, box-shadow .15s;
}
#cc-refund .rf-contact-card:hover {
border-color: var(--ghost);
box-shadow: 0 6px 20px rgba(0,0,0,.06);
}
#cc-refund .rf-contact-icon {
width: 40px; height: 40px;
border-radius: 50%;
background: var(--bg);
display: flex; align-items: center; justify-content: center;
flex-shrink: 0;
}
#cc-refund .rf-contact-icon svg { width: 18px; height: 18px; }
#cc-refund .rf-contact-icon.wa svg { fill: #25D366; stroke: none; }
#cc-refund .rf-contact-icon.ph svg,
#cc-refund .rf-contact-icon.em svg { stroke: var(--ink); fill: none; }
#cc-refund .rf-contact-label {
font-size: 11px;
font-weight: 600;
text-transform: uppercase;
letter-spacing: .04em;
color: var(--ghost);
}
#cc-refund .rf-contact-value {
font-size: 13px;
font-weight: 600;
color: var(--ink);
text-align: center;
word-break: break-word;
}
/* ── RESPONSIVE ── */
@media (max-width: 640px) {
#cc-refund { padding: 32px 16px 56px; }
#cc-refund .rf-title { font-size: 26px; }
#cc-refund .rf-section-title { font-size: 17px; }
#cc-refund .rf-stat { flex-wrap: wrap; padding: 22px; }
#cc-refund .rf-elig-grid,
#cc-refund .rf-cond-grid,
#cc-refund .rf-contact-grid { grid-template-columns: 1fr; }
#cc-refund .rf-icon { width: 34px; height: 34px; }
#cc-refund .rf-step { padding: 16px; gap: 12px; }
}
Cellco
Refund Policy
Your satisfaction matters to us. Here is exactly how we handle returns and refunds, in plain language.
7-Day
Grace Period
From date of purchase or receipt of your device
Who Qualifies for a Refund
7-Day Window
You have 7 days from the date of purchase, or from the date you received the device, to submit a refund request. Requests made after this window will not be eligible.
Proof of Purchase Required
To process a refund, you must provide valid proof of purchase along with a clear explanation of the issue. This helps us resolve your request as quickly as possible.
What Qualifies and What Does Not
Eligible for Refund
- Device has a technical or manufacturing defect
- Device was received in a damaged condition
- Request submitted within 7 days with proof of purchase
- Device returned in its original condition with all accessories
Not Eligible for Refund
- Change of mind
- Buyer's remorse
- Physical damage caused after collection or delivery
- Software issues caused by user actions
- Normal wear and tear consistent with graded condition
How to Request a Refund
1
Contact Us Within 7 Days
Reach out via email or WhatsApp within the 7-day grace period. Include your order details, a description of the issue, and photos where applicable.
2
Return the Device
Return the device in its original condition, including all original packaging, accessories, and your invoice. Devices returned incomplete may not qualify.
3
Inspection and Assessment
Cellco reserves the right to inspect and test the device before approving any refund request. This process typically takes 1 to 2 business days.
4
Refund Processed
Approved refunds will be processed via the original payment method. Processing times may vary depending on your bank or payment provider.
Original Payment Method
All approved refunds are returned via the same payment method used at checkout. EFT refunds may take 3 to 5 business days to reflect in your account.
Important: Cellco reserves the right to decline refund requests that do not meet the above requirements. All refund decisions are subject to device inspection by our team.
Have a Refund Query?
Get in touch and we will sort it out as quickly as possible.